Trattoria by Andreas — Hua Hin
Need a hand with the app, your loyalty points, vouchers, or your reservation? Get in touch using any of the options below. Our team in Hua Hin reads every message.
Phone
Visit us
110/1 Naebkehardt Road, Hua Hin, Prachuap Khiri Khan 77110, Thailand
Restaurant hours
Open daily for lunch & dinner · Closed on selected public holidays
Send us an email Call the restaurant
SMS may take up to a minute to arrive. Make sure you entered your phone with the correct country code (e.g. +66 for Thailand). If after a minute it still hasn't arrived, tap "Resend code" or restart the app. If the problem persists, email us with the phone number you tried.
Points typically appear within seconds of a successful scan. If they don't, please show your phone to the server before leaving the restaurant — we will add the points manually. Or email us the bill reference (you can find it on the printed receipt) along with the date and we will credit your account.
Points and vouchers are personal and non-transferable. They are tied to the phone number on your account.
Open the app → Rewards tab → tap the voucher you want to redeem → show the 6-digit code to your server. They will validate it on their device and apply the discount or item to your bill.
Every rewards member receives a ฿500 birthday voucher, valid for their entire birthday month. You'll get an email when it becomes active, and it appears in the app's Rewards tab. To redeem it you need at least 50 reward points (the QR code unlocks in the app) and a minimum bill of ฿2,000. Check your spam folder if you don't see the email.
Please contact us by email — we will verify your identity and update your account. For security reasons we can't change phone numbers from inside the app.
Visit our Account Deletion page or email us. We will action your request within 30 days.
Open the app → "Book" tab → choose your date, time and number of guests. Bookings are powered by our partner Weeloy and confirmed instantly. Gourmet and Super Gourmet members enjoy priority booking.
Please try restarting the app first. If the issue persists, email us a short description and (if possible) a screenshot. Include your phone model and the version of iOS or Android you're running.